Sometimes is has to be something special because there might be a particular occasion that makes you consider a new watch, whether for yourself or for a cherished person.
HENTSCHEL watches are not just simply bought at a whim. The majority of our customers order their HENTSCHEL watch after having talked to us on the phone, after e-mail communication or after they have visited us here in the manufactory in Hamburg.
At the HENTSCHEL watch manufactory you acquire your very own and personal watch and not just any premium watch “off the shelf”. We will guide you through the process and can assure you a maximum of competence, individuality and exclusiveness. You can choose your watch while visiting the manufactory here in Hamburg or you take advantage of our sample watch service and make your decision at home (This service is available in Germany and Austria only, other European countries on request).
Our long term expericence in having a direct contact with our customers guarantees you the best service. Be it a “tailor-made” consultation, the possibilities of individualisation or the secure shipping by courier and the necessary customs documentation – everything will be perfectly organised for you.
During our business hours you will always reach a competent staff member. He is informed about the watch you have ordered, can answer all your questions and is even at your service after you have received the watch.
If you have already an idea about your preferred watch model we will complete the order form together, step by step, on the phone. Here we cover all the details and determine your individual changes. Just to be sure you will receive a written order confirmation in the end with all the details that were discussed.
At the manufactory:
If it is possible for you are cordially invited to visit our Hamburg manufactory and take a look at our watches “in the flesh”. Our showroom gives you the opportunity to try on every watch and to take a short look over the shoulder of our watchmakers. Ordering a Hentschel watch should be a special event and not just “shopping”. If you make an appointment beforehand I will personally take the time to show you our collection. If you choose not to use our secure courier this applies for a personal pick up of your comepleted watch at the manufactory as well.
My team and I are looking forward to celebrating this special moment together with you.
For all those who cannot come to Hamburg we offer an exclusive service: One or two sample watches of your choice are sent to you to try them on at home. This Service is of course nonbinding and free of charge. We can then answer all of your questions on the phone or by e-mail while you have the sample-watch at your disposal. Afterwards our courier picks up the sample again. Because of insurance issues these watches are facsimiles without function. This service is only available for Germany and Austria.