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How to order a HENTSCHEL watch

HENTSCHEL HAMBURG – the very personal way to buy a watch

Sometimes is has to be something special because there might be a particular occasion that makes you consider a new watch, whether for yourself or for a cherished person.

A personal relation right from the start

HENTSCHEL watches are not just simply bought at a whim. The majority of our customers order their HENTSCHEL watch after having talked to us on the phone, after e-mail communication or after they have visited us here in the manufactory in Hamburg.

First-hand and competent advise

At the HENTSCHEL watch manufactory you acquire your very own and personal watch and not just any premium watch “off the shelf”. We will guide you through the process and can assure you a maximum of competence, individuality and exclusiveness. You can choose your watch while visiting the manufactory here in Hamburg  or you take advantage of our sample watch service and make your decision at home (This service is available in Germany and Austria only, other European countries on request).

Our long term expericence in having a direct contact with our customers guarantees you the best service. Be it a “tailor-made” consultation, the possibilities of individualisation or the secure shipping by courier and the necessary customs documentation – everything will be perfectly organised for you.

Your contact at the manufactory

During our business hours you will always reach a competent staff member. He is informed about the watch you have ordered, can answer all your questions and is even at your service after you have received the watch.

How to order a HENTSCHEL watch

By phone:
If you have already an idea about your preferred watch model we will complete the order form together, step by step, on the phone. Here we cover all the details and determine your individual changes. Just to be sure you will receive a written order confirmation in the end with all the details that were discussed.

At the manufactory:
If it is possible for you are cordially invited to visit our Hamburg manufactory and take a look at our watches “in the flesh”. Our showroom gives you the opportunity to try on every watch and to take a short look over the shoulder of our watchmakers. Ordering a Hentschel watch should be a special event and not just “shopping”. If you make an appointment beforehand I will personally take the time to show you our collection. If you choose not to use our secure courier this applies for a personal pick up of your comepleted watch at the manufactory as well.

My team and I are looking forward to celebrating this special moment together with you.

Sample-watch service:
For all those who cannot come to Hamburg we offer an exclusive service: One or two sample watches of your choice are sent to you to try them on at home. This Service is of course nonbinding and free of charge. We can then answer all of your questions on the phone or by e-mail while you have the sample-watch at your disposal. Afterwards our courier picks up the sample again. Because of  insurance issues these watches are facsimiles without function. This service is only available for Germany and Austria.

HENTSCHEL watches are only available directly from us or through our exclusive partners:

Please call us 0049 – 40 – 480 78 13 or send us an e-mail Alternatively you can use our contact form. For a catalogue please state your postal address.

Customer Feedback

Sorry, this entry is only available in German.

“Hentschel watches are unique, have a brilliant design and the utmost elegance. The beauty and craftsmanship of these watches is a joy to every connoisseur. I own every single model.”
Leon Botstein (American Symphony Orchestra)

„The passionate watchmakers around Andreas Hentschel love what they do. They allow for the time needed. This is what I like the most..“
Michael Mendl (German actor)